Refund Policy

I want you to be happy with your Hot Springs in a Bag order. If your order arrives damaged, is incorrect, is lost in the mail, or there is another reasonable issue with your purchase, please contact me at info@hsinab.com and I’ll do my best to make it right.

Returns

Due to the nature of the product, I generally do not require items to be returned. If there is a problem with your order, please contact me and I will determine the best solution, which may include a replacement or refund when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me as soon as possible at info@hsinab.com. If possible, include a photo of the item and packaging so I can better understand what happened. Depending on the situation, I may offer a replacement or refund at no additional cost to you.

Lost Orders

If your order has not arrived within a reasonable amount of time after the expected delivery period, please contact me at info@hsinab.com. For tracked shipments, I will review the available tracking information. For untracked Canada Post Lettermail, tracking information is not available, but if the order appears to have been lost in transit, I will work with you to arrange an appropriate replacement or refund.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow some time for the refund to appear on your account, as processing times can vary depending on your bank or payment provider.

Other Issues

If you experience another issue with your order that is not covered above, please contact me at info@hsinab.com. I understand that unexpected situations can happen, and I will review each situation individually and do my best to find a fair solution.